SHIPPING POLICY

PROCESSING & Dispatch

All dolls are handmade and carefully packaged. Orders ship within 1 week after purchase. You'll receive a confirmation email with tracking details once your order has shipped.  

SHIPPING RATES

• United Kingdom - £10 (Tracked, approx. 2-3 Business days)

• United States - £50 (Tracked, approx. 5-7 Business days)

• International - £40 (Tracked, approx. 7-14 Business days)

All shipments include tracking for peace of mind. Delivery times are only estimates and may vary depending on location and courier and we are not responsible for delays caused by postal services, customs, or courier strikes, but we will always do our best to help you track your order. 

CUSTOMS AND IMPORT duties

International orders may be subject to import duties, taxes, and fees, which are applied once the shipment reaches your country. These charges are NOT INCLUDED in the product price or shipping cost. Buyers are responsible for paying any applicable customs fees directly to their local authorities or postal service. 

We recommend checking your country’s import regulations before ordering, so you’re aware of any additional costs. 

PACKAGING & CARE

Each doll is securely packaged to ensure safe delivery. If your order arrives damaged, please contact us immediately at dollsofchaos@gmail.com within 48hrs with clear photos and a description of events so we can assist. 

RETURNS AND EXCHANGES

Due to handmade and limited nature of our dolls, we cannot accept returns or exchanges unless the item is defective or damaged upon arrival and proof is provided adequately.